Support

888-339-1604  

91 New England Ave, Piscataway, NJ 08854

FAQ's

The Mattress

How does the 100-night risk free trial work?

We believe it is important to give your body several months of time sleeping on a new mattress to adjust and feel the benefits. Therefore we are happy to provide 100 nights risk free for you to sleep on our mattress. If after 100 nights you decide the mattress is not for you, just return it.

Are there different firmness options available?

We offer one level of firmness and 3 cooling options. Through our research we have determined one optimal firmness level that is preferred by an overwhelming majority of people.

What does Tanda do with the returned mattresses?

As per federal guidelines, we do not resell used mattresses. We do our best to find it a new home as a local donation for those in need.

Do your mattresses contain latex?

No, there is no latex in our mattress.

What are the mattress dimensions?

  • Twin: 75” x 39” x 10”
  • Twin XL: 80” x 39” x 10”
  • Full: 75” x 54” x 10”
  • Queen: 80” x 60” x 10”
  • King: 80”x 76” x 10”
  • California King: 84” x 72” x 10”

What’s in a Tanda mattress?

Please return to the home page for more details about the mattress layers. You can also click on the header tab called technology. tandasleep.com/technology

What is ATROS?

Advanced Temperature Regulation for Optimal Sleep is a brand new cooling technology that is infused into the fabric for a cool to the touch experience. ATROS pulls cool air from the room and into the mattress cover. It works best in room temperatures ranging from 65-73 degrees.

What is Opti-Breeze Foam?

We developed a special foam formulation with air flow, durability, and comfort to give you a cool and comfortable sleep experience.

What is the cover made of?

Our cover is a polyester Tencel blend of materials that contains natural fibers for a combination of breathability and comfort.

How long can I keep my mattress in the box after I receive it?

For optimum use, we recommend that the mattress does not stay in the box any longer than 3 months.

Can I use my heating pad?

Yes, a heating pad can be used with the Tanda mattress.

Why is your mattress so much less expensive than those in retail stores?

We manufacture and ship right to you. No retail store mark up or salesperson commissions are built into our pricing. This allows you to enjoy quality sleep products with cutting edge features for a fraction of the cost.

How much does the mattress weigh?

  • Twin: 42 lbs
  • Twin XL: 45 lbs
  • Full: 59 lbs
  • Queen: 70 lbs
  • King: 88 lbs
  • California King: 88 lbs

How thick is the mattress?

All of our mattresses are 10” in height.

Does the mattress sleep hot?

Our Opti-Breeze foam and ATROS infused Tencel cover are specifically designed to help keep you cool, unlike most memory foam mattresses that can get hot.

Will I feel movement if someone else is in bed?

We’ve specifically designed our mattress, foundation, and frame to have very minimal motion transfer and noise for a calm and quiet sleep. No squeaky springs or loose parts are used, which keeps noise levels down.

How long will the mattress take to return to its normal size?

We recommend letting it settle for about 30 minutes to 1 hour before sleeping on it to allow for it to fully expand to its actual size.

What if I smell an odor?

As with any new product there can sometimes be a temporary new product smell that will dissipate quickly in a well ventilated area.

Can I use my Tanda mattress on any bed frame?

All Tanda mattresses are standard industry size and will work on most standard foundations and frames. With all foam beds we recommend that you have as much support under the mattress as possible to obtain the best results.

How long does the mattress last?

All of our mattresses have a 10 yr. warranty which you can read on our warranty page.

How do I wash the mattress cover?

Spot clean using mild detergent and cool water, then air dry. We do not recommend removing the cover.

How firm is the mattress?

Through our research, we have determined an optimal firmness level. On a scale of 1 to 10 (1 being soft and 10 being firm) ours are about 7.5, offering a cushioned but slightly firm sleep experience.

How do I get my Tanda mattress out of the box?

Open the top of the box, lay the box on its side and either pull the mattress out or slide the box off the mattress. Position the mattress where you want it in the room. Remove the first layer of plastic and then use the slicer provided to remove the thicker plastic it is encased in. As you remove the plastic, the mattress will immediately begin to expand and return to its normal size.

Should I use a frame or foundation or both?

We highly suggest placing your mattress on either a platform bed, supportive foundation, or a foundation on a frame.

What is the weight capacity of the mattress? (per size)

Our mattresses do not have a weight limit.

The Pillow

How do I clean the Tanda pillow?

Remove the cover and spot clean using mild detergent and cool water. Air dry.

What is the difference between the two styles?

  • Comfy Cool uses Tencel fabric for just a touch of cool and breathability.
  • Complete Cool Pillow uses ATROS cooling on Tencel fabric for a more intense cooling experience.

What are the dimensions & weight of the pillow?

  • 23” x 17.5”
  • 4 lbs

Can I return the Tanda pillow?

While we know you are going to love our Tanda pillow, we do offer a 100 day trial. After you have tried the pillow for a full 30 days and are still not happy, you can ship it back to us for a refund. You will be responsible for the shipping costs to sent it back. Please contact our support team for mailing information.

Shipping

What carrier do you use for shipping?

UPS

Will I be able to track my order status online?

Yes! Just enter your shipping number into the UPS website and you can track your order at anytime.

Do you have an option for expedited shipping?

Most of our shipments take just a few days to arrive so we do not offer expedited shipping.

Where do you ship?

Anywhere in the Continental United States

How much is shipping?

There is no extra charge for shipping.

What is the size/weight of the mattress box? (estimated)

  • Twin: 21 x 21 x 41” 51 lbs
  • Twin XL: 21 x 21 x 41” 54 lbs
  • Full: 21 x 21 x 41” 67 lbs
  • Queen: 21 x 21 x 41” 78 lbs
  • King: 21 x 21 x 41” 97 lbs
  • California King: 21 x 21 x 41” 96 lbs

Single Pillow Packaging Dimensions & Weight

  • 24 x 15.25 x 5.5”
  • 6 lbs

Foundation packaging dimensions & weights

  • Twin: 76.5” x 13” x 9” – 54 lbs
  • Twin XL: 76.5” x 13” x 9” – 56 lbs
  • Full: 76.5” x 18” x 9” – 66 lbs
  • Queen: 76 .5” x 18” x 9” – 72 lbs
  • King: 77 x 18” x 10.5” – 87 lbs
  • California King: 80” x 18” x 9” – 86 lbs

Metal bed frame packaging dimensions & weight

  • Twin: 76” x 9.5 x 10.5” – 31 lbs
  • Twin XL: 76” x 9.5 x 10.5” – 33 lbs
  • Full: 76” x 9.5 x 10.5” – 42 lbs
  • Queen: 76” x 9.5 x 10.5” – 44 lbs
  • King: 77” x 9.5 x 10.5” – 46 lbs
  • California King: 76” x 9.5 x 10.5” – 45 lbs

How long will it take to get my mattress?

Most orders are filled and shipped in just a few days time so depending on your location for shipping you should have your purchase in 1-2 weeks.

What type of payment do you accept?

All major credit cards are accepted.

Can I change my shipping address?

If you have not been notified that your order has shipped, please call our support team (enter phone number).

Returns

Do I need to keep the box in case I decide to return the mattress?

No need to keep the original box for returns.

Will you pick up my mattress if I return it?

We will arrange for your mattress to be picked up and donated to a local organization.

What is your return process?

Please contact us for details on the mattress return policy.

Warranty

How long is the warranty?

Several of our items come with a warranty:

  • Mattress warranty is 10 years; please check our website for details.
  • Foundation warranty is 5 years; please check our website for details.
  • Metal Bed Frame has a limited lifetime warranty; please check our website for details.

Safety & Care

Should I use a mattress protector on my Tanda mattress?

We don’t recommend one. The mattress has cooling properties so we recommend using only a fitted sheet.

Can I flip/rotate the mattress?

The mattress is not made to be flipped, as there is a base layer and a top layer. However, it can be rotated.

Adjustment period

Sometimes it’s difficult getting accustomed to a new mattress. We recommend giving it a few months to allow for your body to adjust to it.